Privacy Policy

Assurance AI LLC, a Florida limited liability company ("Company," "we," "us," or "our"), operates the Assurance AI platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. By using the Service, you consent to the practices described in this Privacy Policy.

We may collect the following types of information:

• Account Information: Name, email address, phone number, business name, National Producer Number (NPN), website URL, and other business details provided during registration and onboarding.
• Identity Verification Data: EIN documentation, A2P registration type, and business registration information submitted during the onboarding process.
• Lead Data: Information submitted by consumers through advertising forms (e.g., Meta Lead Ads), including names, email addresses, phone numbers, state of residence, and responses to form questions. This data is collected from consumers, not from you, and is delivered to you through the Service.
• Usage Data: Information about how you interact with the Service, including pages visited, features used, session duration, device information, IP address, and browser type.
• Payment Information: Billing details processed through our third-party payment provider (Stripe). We do not store full credit card numbers on our servers. Payment data is handled in accordance with PCI-DSS standards by Stripe.
• CRM and Integration Data: Data transmitted to and from connected third-party services such as GoHighLevel (CRM), Meta (advertising), and other platforms you authorize.
• Communications: Records of your communications with us, including support requests, emails, and feedback.

• To provide, operate, maintain, and improve the Service
• To create and manage your account and CRM sub-account
• To generate, deliver, and manage leads based on your orders
• To process payments, manage subscriptions, and handle billing
• To communicate with you about your account, updates, support, and marketing
• To integrate with third-party platforms you authorize (Meta, GoHighLevel, etc.)
• To manage advertising campaigns on your behalf
• To enforce our Terms of Service and protect our rights
• To comply with legal obligations and respond to lawful requests
• To analyze usage patterns and improve the Service

We do not sell your personal information. We may share data with the following categories of recipients:

• Service Providers: Third-party vendors who assist in operating the Service, including Stripe (payments), Clerk (authentication), Vercel (hosting), Neon (database), Mailgun (email), Meta (advertising), and GoHighLevel (CRM).
• Authorized Integrations: Platforms you connect via OAuth or API authorization to enable lead delivery, CRM workflows, and advertising management.
• Affiliated Companies: Lead2Client CRM LLC, our technology partner, may receive limited data necessary to provide CRM services, billing management, and technical support.
• Legal Requirements: When required by law, subpoena, court order, or governmental request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the transaction.

We implement industry-standard security measures to protect your information, including: encrypted data transmission (TLS/SSL), secure authentication via Clerk, encrypted storage of sensitive credentials and API keys, and access controls limiting data access to authorized personnel. However, no method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security and are not liable for any unauthorized access resulting from circumstances beyond our reasonable control.

We retain your account information for as long as your account is active or as needed to provide the Service. Lead data is retained in accordance with our data management policies and applicable regulations. Upon account termination, we may retain certain data as required by law, for dispute resolution, or to enforce our Terms. You may request deletion of your personal data by contacting us, subject to our legal obligations and legitimate business interests.

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data, subject to legal retention requirements
• Opt-Out: Opt out of marketing communications and certain data processing activities
• Portability: Request your data in a portable, machine-readable format
• Withdrawal of Consent: Withdraw consent for data processing where consent is the legal basis

To exercise any of these rights, contact us at support@assuranceaigroup.com. We will respond to verified requests within 30 days.

We use cookies and similar tracking technologies to maintain your session, remember your preferences, and analyze how the Service is used. Essential cookies are required for the Service to function. Analytics cookies help us understand usage patterns. You may control cookie preferences through your browser settings, but disabling essential cookies may impact the functionality of the Service.

Our Service integrates with and relies on third-party platforms, each with their own privacy policies and data practices. These include but are not limited to: Meta (Facebook/Instagram), GoHighLevel, Stripe, Clerk, Vercel, Neon, Mailgun, and Skool. We encourage you to review the privacy policies of these services. We are not responsible for the privacy practices, data handling, or security measures of any third-party service, and your use of those services is subject to their respective terms and policies.

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly.

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. As stated above, we do not sell personal information. To exercise your CCPA rights, contact us at support@assuranceaigroup.com.

We may update this Privacy Policy from time to time. Material changes will be communicated via email or through the Service. The "Last updated" date at the top of this page indicates when this policy was last revised. Your continued use of the Service after any changes constitutes your acceptance of the revised Privacy Policy.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: support@assuranceaigroup.com

Assurance AI LLC • State of Florida